Refund Policy

At Shah Music Centre, we strive to ensure that every customer is satisfied with their purchase. If, for any reason, you are not fully happy with your order, our refund policy is here to help.

  1. Eligibility for Refunds

    • Refunds are available for items returned in their original condition within 14 days of delivery.
    • Any items damaged after delivery, not in original condition, or with missing parts may only be eligible for partial refunds.

  2. Non-Refundable Items

    • Gift cards and downloadable products are not eligible for refunds.

  3. Return Process

    • To initiate a refund, please contact us with your order details and reason for the return.
    • We will provide instructions for returning the item and process your refund once the return is received and inspected.

  4. Refund Timeline

    • Refunds are processed within 5–7 business days after we receive the returned item.

  5. Shipping Costs

    • Return shipping costs are the responsibility of the customer unless the return is due to our error or a damaged item.